These detailed general terms and conditions apply to the purchase of any goods, services or products from our website at www.roofinghut.co.uk. By accessing this website, or by placing any order via this website, you are deemed to have accepted all of the applicable terms and conditions that are set out below. Please do read them carefully as they contain important information.
Please note: This site is owned and operated by Roofing Hut Ltd, Roofinghut.co.uk is simply a trading name of this company. If you have any queries about these terms and conditions, or if you have any comments or complaints regarding or related to your use of our website or our services then please feel free to contact us at firstname.lastname@example.org.
- The contract between you and us
We need to receive payment of the total price for the goods that you have ordered before your order can be accepted. Once this payment has been received by us we will then confirm receipt of your order by sending you an email, at the email address that you provided within your website order form. We will send you a subsequent e-mail once we have started to process your order. Our acceptance of your order will only begin at this point and henceforth brings into existence a legally binding contract between you and Roofing Hut Ltd.
- Ownership of all rights
All rights, including those of copyright of the contents within this website are either owned by or licensed to Roofing Hut Ltd. Any use of the www.roofinghut.co.uk website or of its contents, including the copying or storing of them in whole or in part, other than for your own personal and non commercial use, is prohibited without our written permission.
- Accuracy of our content
We have taken great care in the preparation of the content of the website. We do our best to ensure that all prices quoted are correct at the time of publishing and that all of the goods available have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or in the prices that are advertised on the website. Any of the weights, dimensions and capacities that are given about the goods are approximate only. Any images that are displayed are for illustrative purposes only and may not accurately represent the product itself as specifications can change.
- Damage to your computer
We strive to ensure that this website is free from any viruses or similar defects. However, we cannot guarantee that your use of the website, or any websites accessible via links on it, will not cause damage to your computer. It is therefore your responsibility to ensure that the most secure equipment is available to use the website. Except in the case of any negligence on our part, we will not be liable to any person or organisation for any loss or damage which may arise to computer equipment as a result of using the website.
All orders placed are subject to acceptance and availability. If the Goods that you have ordered are not available within the timescales indicated then we will do our very best to inform you as soon as we are aware of any potential delivery delays.
- Ordering errors
Via the website, you will be able to correct any errors that are within your order up to the point at which you click on “submit” during the final ordering process.
The total prices that are payable for any goods, products or services that you order are as set out on our website. All of our prices are inclusive of VAT at the current rates. The VAT that is payable will be shown within your final order details page.
If it is not possible to accept your order to buy the goods, products or services of the specification and description at the price indicated, then we will advise you by email, offering to sell you goods, products or services of a similar specification and description to the price stated in the email.
- Payment terms
We will normally charge your credit or debit card for payment upon immediate receipt of your order unless delivery of it cannot be fulfilled within 30 days. We accept no liability whatsoever if any delivery is delayed because you did not give us the correct payment details when ordering. If it is not possible to obtain full payment for the goods from your credit or debit card then we have the right to cancel the contract and or suspend any further deliveries that would be to you. This does not affect any other rights that Roofing Hut Ltd has.
- Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded once an order is placed.
10.1 Our delivery charges are for deliveries within the United Kingdom, specifically to mainland England, Wales and Scotland (excluding the Highlands and Islands). Deliveries are available to other areas; rates are available upon request.
10.2 Deliveries are available to other geographical areas in the United Kingdom; rates available upon request.
10.3 We will deliver the goods, products or services ordered to the address that you specify for delivery in your website order. It is therefore important that this address is accurate. It is your duty to inform us of any potential access problems or any vehicle restrictions (such as size, height or weight of the vehicle) prior to your delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with any of your delivery instructions (unless this has been caused by our negligence). We always will aim to deliver the goods by the date that is quoted for delivery but delivery times themselves are not guaranteed. If any delivery is delayed due to any cause that is beyond our reasonable control, then the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative date.
10.4 If no one is present at the time of delivery then the goods will not be left unless you have provided us with clear instruction in written form that can be adhered to by the delivery carrier.
10.5 At the time of the order delivery to you:-
- You must check the goods thoroughly before signing for them.
- If there are any shortages, missing items or other errors at the time of delivery they cannot be rectified later.
- Where any damage is apparent at the time of delivery you must notify us immediately by e-mail enclosing, where possible, any evidence of the damage.
- Any goods that are signed for “Unchecked” will be deemed to have been received, by you, in good condition.
- If you have left any instructions for the goods to be left at any address in your absence then any damages must be notified to us within 24 hours of delivery enclosing, where possible, evidence of any damage.
- Risk and ownership You will become the legal owner of the goods that you have ordered once they have been delivered to you. When goods have been delivered to you they will be held at your own risk and we will therefore not accept liability for any subsequent loss or destruction.
When the goods have been delivered to you the risk of any damage to or loss of those goods passes to you. You will own the goods once they have been successfully delivered and once Roofing Hut Ltd has received cleared payment in full.
- Acknowledgement and acceptance of your order
You must provide us with your correct e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will occur upon despatch of the goods, products or services ordered.
- Returns policy relating to businesses (ie anyone using the goods for anything other than personal use)
13.1 Any return of ordered goods must be made within 14 days of the receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances whatsoever. Items that are returned will incur an automatic 25% re-stocking charge based on the total cost of the order, unless there has been any order input or despatch error, or if there is a product fault. No refunds will be made in respect of any carriage charges.
13.2 If you believe that the product has a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by the manufacturer that the fault is with the product itself, and that it has not been damaged or incorrectly used or fitted.
13.3 Products that are returned outside of this returns policy may be sent back to the customer and/or charged to the customer for their return.
13.4 Any one single item with an ex-VAT value of £250 or more is returnable at our discretion.
13.5 All items must be returned to us in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery.
13.6 Once the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order ONLY WHEN PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were delivered in to you.
13.7 If you do not return the goods that were delivered to you, or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount that is to be re-credited to you.
13.8 You will only be re-credited for the costs incurred in returning any faulty goods.
- Cancellation rights pertaining to consumers (non business transactions)
14.1 As a consumer you will have the legal right to cancel your order within the first fourteen (14) days after the receipt of your goods (with the exception of any bespoke or made to order item such as our ‘weatherings’). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. As a business you cannot rely on these consumer focused regulations.
14.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
14.3 Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days of your goods being returned ONLY PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.
14.4 If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Faulty or Damaged Goods
15.1 If you believe an item to be faulty then please do not return the item without first contacting us to explain the nature of the problem. Any full or part refund cannot be issued without first establishing, with the manufacturer of that product that the fault lays within the product and not through the incorrect installation or use of that product. Faulty or damaged goods can be returned up to 30 days from the date of receipt of those goods.
15.2 All items must be returned within their original packaging and with sufficient protection to avoid any damage occurring during transit.
15.3 Goods must be sent by secure carrier on a signed for basis. Do not stick any labels on nor write directly on any product packaging.
15.4 You will only be re-credited for the costs incurred in returning any faulty goods.
15.5 This does not affect your statutory rights.
- Cancellation by us
16.1 We reserve the right to cancel the contract between us if:
16.2 We have insufficient stock to deliver the goods that you have ordered;
16.3 We do not deliver to your geographical area; or
16.4 One or more of the goods that you have ordered was listed at an incorrect price due to a typographical error or any other error in the pricing information received by us, for instance from our suppliers.
16.5 If we do cancel your contract then we will notify you by e-mail and will re-credit your account with any sum deducted by us from your credit card as soon as it is possible but, in any event, within 30 days of your order.
17.1 If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
17.2 To make good any shortage or non-delivery;
17.3 To replace or repair any goods that are damaged or defective; or
17.4 To refund to you the amount paid by you for the goods in question in whatever way we choose.
17.5 Both parties shall only be liable under this contract for any losses, which are a reasonably foreseeable consequence of the relevant breach of contract
17.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The import or export of any of our goods, products or services to you may be prohibited by applicable laws. We make no representation and accept no liability in respect of the export or import of the goods that you purchase.
17.7 Notwithstanding the foregoing, there is nothing within these terms and conditions that is intended to limit any rights that you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated within these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:- Roofing Hut, Unit B, Clarence Road, Essex, SS13 2JW, UK. All notices from us to you may be displayed on our website from time to time.
- Changes to legal notices
We reserve the right to alter or change these terms and conditions from time to time and you should look through them as regularly as possible.
- Law, jurisdiction and language
This website, and any content contained herein, and any contract that is brought into being as a result of your usage of this website are governed by and construed in accordance with English law. All parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) then the enforceability of any other part of these conditions will not be affected.
- Third party rights
Nothing within this Agreement is intended to, nor shall it confer any rights onto any third party.